What customers told us
Reliable services remain the highest priority. Maintaining infrastructure to minimise service interruptions and maintaining response times for unexpected service issues were the most important areas for continued focus.
These results highlight how important safe, reliable water and wastewater services are.
Highest-priority initiatives supported by at least 8 in 10 participants:
- Maintaining infrastructure to minimise service interruptions – 90% support
- Maintaining response times for unexpected service issues – 89% support
- Enhancing waterway health – 88% support
- Supporting customers when times are tough – 87% support
- Building resilience for future challenges such as drought and climate change – 86% support
- Responding to growth with infrastructure upgrades that maintain liveability across our regions and minimise community impact – 85% support
What happens next
Your feedback will help guide how Unitywater plans, invests and improves its services into the future.
We will continue prioritising reliable service delivery, renewing essential infrastructure, responding quickly when issues arise and supporting healthy waterways and liveable communities.
Stay involved
If you would like to hear about future opportunities to provide feedback, you can register your interest.
Thank you again for helping shape the future of our services.
