Customer priorities and expectations

Tell us what's important to you

Thank you for taking the time to complete our survey.

Your feedback will help guide how we plan, invest and improve our services, including decisions about future environmental and community initiatives.

The survey is now closed. Winners of the $100 gift cards will be contacted no later than Thursday 2 April 2026. View the Terms and Conditions.

Customer talking to Unitywater team member while filling up water bottle at Unitywater fill station

Need more information?

Verian Group is an independent Australian-based market research organisation conducting the survey on behalf of Unitywater. If you have questions or technical issues regarding the survey, please contact our customer research team at customer.research@unitywater.com

Is the information kept confidential?

Yes. All information is completely confidential and anonymous, and only used for research purposes. Unitywater and Verian Group are bound by the Information Privacy Act 2009 (Qld) and the Information Privacy Principles to ensure privacy is protected.

If you would like to learn more about the validity of this research, please visit our website. For details on Unitywater’s privacy policy, please visit our Privacy Policy page. Verian Group’s privacy policy can be accessed through the Verian Group website.