Site shutdowns at fill stations
From time to time something may go wrong at one of the fill stations or it may be shutdown for scheduled maintenance. If there is a shutdown scheduled, we will send an SMS to the number nominated on your latest application form.
If you would like to add someone to the SMS listing so that they are also notified of shutdowns, please email their name and mobile phone number to email@example.com.
To view available fill stations, including those that are currently offline, view our map of potable water fill locations and map of recycled water fill locations.
Reporting fill station faults
If there is a problem with your access tag or a fill station (e.g. your tag is invalid, the fill station isleaking, or there is an electrical fault or damage to the fill station), please contact us to report the problem and provide the following details:
your business name
your Unitywater account number (if known)
your contact number
the location of the problem
a description of the problem.
We will then investigate and repair if necessary or contact you if further information is needed.
Reporting an incident
Please report any incidents or problems to Unitywater, including:
a complaint from a member of the public
tanker leakage or spillage
leaking pipes at fill stations resulting in an injury or near miss
inappropriate or careless use of a standpipe resulting in injury or near miss.
If the incident represents a risk to health and safety, please call Unitywater immediately on 1300 086 489.
If the incident is NOT a health or safety risk, please fill in the incident report form (PDF 103KB) and submit to Unitywater by email to firstname.lastname@example.org or post to PO Box 953, Caboolture Queensland 4510.