Buyer FAQs

No. If you're an existing Unitywater customer who is registered for e-billing, we do not automatically transfer this to your new property. If you want to continue to receive bills by email or SMS, you will need to set this up for your new property on the ‘My Details’ page in My Account.

If you’re already registered for My Account, you can continue to use your existing login details. Your new property and account details should appear in My Account when you next login. If your new property is not showing, please contact our Customer Service team on 1300 086 489 and they will set it up for you in My Account.

If your not registered for My Account, your Welcome Pack will provide the details you need to log in and register.

You may not have received a bill yet due to delays in us receiving the official notification of the change of ownership from the Queensland Government. Typically this takes 4-8 weeks. When we receive formal notification, we will issue your first bill.  

As the new owner of the property, you will be responsible for paying this bill in full. As part of the settlement process it is recommended that your conveyancer request a Unitywater water search, which is used to determine how much the previous owner needs to pay as part of the settlement process. This settlement adjustment may be listed on your bill as a ‘Property Settlement Payment’ or be reflected in your settlement arrangement by another means. Your conveyancer will be able to provide more information.

Find out more about understanding your first bill.

All of the water meters in your new property's area are read on the same day. This date is likely to differ from the date you bought the property. This means your first bill will likely include charges that date back before settlement occurred.

As part of the settlement process, it is recommended that your conveyancer requests a Unitywater Water Search. This is used to determine how much the previous owner needs to pay as part of the settlement process. This settlement adjustment may be listed on your bill as a ‘Property Settlement Payment’ or be reflected in your settlement arrangement by another means. Your conveyancer will be able to provide more information.

Find out more about understanding your first bill.

No. You will need to reapply to have your pensioner rebate registered against your new property if it is your principal place of residence. For mor information on how to reapply, please go to our Pensioner water subsidy page.

As part of the settlement process, we recommend that your conveyancer requests a Unitywater Water Search.  The Water Search Certificate provides a summary of the balance of the previous owner’s account at the time of the request.  Your conveyancer uses this information to determine what adjustments need to be completed as part of the settlement process.  Your conveyancer will be able to provide more information on how this is calculated.


Unitywater does not bill water and sewerage charges directly to tenants. All Unitywater bills are raised in the property owner’s name and billed to the property owner. The Residential Tenancies Authority administers the legislation relating to tenants and renting, and has detailed information and guidelines about water and sewerage charging. Find out more on our landlords and tenants page or visit Residential Tenancies Authority for detailed information.