Please do not make any payments on this bill. You may have received a bill after settlement due to delays in the official change of ownership advice coming through from the Queensland Government. Please do not pay this bill or send it back to us - it will be cancelled once the change of ownership notification is received.
This includes receiving reminder or overdue notices. These are automated and will include instructions to ignore them if your property is being sold.
If you have made a payment before the property settlement process, you will need to call your conveyancer immediately to advise them of this payment. Your conveyancer should include this payment in the settlement calculations for your property, as this payment will transfer to the new owner's account at settlement.
If you have made a payment after the property settlement process, you will need to contact us as soon as possible so we can talk to you about our refund process.