To ensure that we continue to deliver safe and reliable wastewater services that meet our community's needs, we will be inspecting the wastewater network in areas where wastewater overflows are most often experienced.
What is Unitywater doing to help?
Our team will work to identify and rectify any leaks and cracks in underground infrastructure.
Timing and suburbs
Our crews will carry out wastewater network testing between July and December 2026 in these suburbs:
- Clontarf
- Kippa-Ring
- Margate
- Redcliffe
- Woody Point
Wastewater network testing FAQs
We will let you know at least 14 days before we commence wastewater network testing at your property. You will receive a notification card in your letter box.
We will only require access to external areas of your property, including your backyard. Please contact the representative on the works notification card if special access arrangements need to be made due to a security gate or pets.
Please note, we will never request access inside your home and all our team members will carry identification.
- We'll be using a machine to blow non-toxic smoke into the wastewater pipes to identify infrastructure defects (this is known as smoke testing).
- We may take photographs of wastewater infrastructure and your outdoor connections to our network as part of our investigations.
- Your wastewater services will not be interrupted during this time.
You may see small puffs of non-toxic smoke coming up through wastewater maintenance holes in the ground and wastewater vents, which are usually located on the roof of your property. We use this smoke to see where non-compliant connections are located.
Smoke testing is a well established procedure used by water utilities for many years. The smoke is non-toxic, non-flammable and safe for people and pets.
Please contact our local Customer Service team at customer.service@unitywater.com or 1300 086 489 (Project reference number: UW000967).
