If your water and sewerage account is in a company name, please nominate yourself as the Company Director or Secretary so we can discuss your account with you. You can also authorise somebody else to act on your behalf such as a relative or employee. When a property transfers into a company name, we only ever receive the name of the company from the Titles Office (State Government). Unfortunately we don't receive any information on who may own or direct that company. This is why we require a copy of the Company Extract or Company Constitution when you first contact us.

Add an authorised person (online form)

Once authorised, the Company Director or Secretary (property owner) can authorise other people on their account. This may include employees, relatives or real estate agents. To do this, the property owner can fill in the online form: 

Add an authorised person (online form)

To nominate an authorised person on a Body Corporate account please complete the Authority form below along with the Body Corporate Committee minutes indicating committee member roles or agreement for authority to be applied to a particular person, or a letter on the Body Corporate letterhead nominating the authorised person.  Once this is processed we can discuss the Body Corporate account and common area issues with the authorised person (but not matters relating to individual units as this is the unit owners private information). 

If the Body Corporate is managed by a management company then please complete the form below along with a copy of the Management Contract, Body Corporate Committee Minutes engaging that company, or a letter on the Body Corporate letterhead stating this.  Once the Management Company is authorised we can discuss the Body Corporate account and common area issues with employees from that company.  If the Management Company changes then a new form will need to be submitted along with either the Management Contract, Committee Minutes, or Letter on the Body Corporate letterhead.  

Add an authorised person (online form)

Please note: if individual unit owners contact Unitywater regarding common area issues (such as leaks), they will be advised to deal with the Body Corporate directly.

If the owner is deceased, certified copies of the Will and Death Certificate must be provided. The Executive of the Will will be authorised on the account, if you are not the Executive you will need a letter from the Executive nominating you as an authorised person. 

Find out more about deceased estates.

If you are the leasee of a property and you would like access to the water and sewerage account the owner of the property can authorise you by completing the online form.

Add an authorised person (online form)

An existing account authority can be removed by completing the following online form:

Add an authorised person (online form)

We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. Our Privacy Policy outlines how we manage your information, in accordance with both the Privacy Act and the Australian Privacy Principles.

Download our Privacy Policy (PDF 108KB).