Privacy, confidentiality and protecting our customers’ sensitive personal information are priorities for us.

We have a simple rule about who is allowed to access account information. Only an authorised person can discuss or change an account.

 

The business or company owner/director, as long as ownership details are up to date with Unitywater.

Good to know:

If you have recently purchased a business or company, you will not automatically be authorised.

Please complete and send us the following form.

Company Account Authority Request Form (PDF 93KB)

 

Levels of authority: 

  • Full Authority – authority to discuss and make changes to the owner’s Unitywater account, including access to My Account.

  • Authority to Access Information – authority to discuss any information contained in the account but not to amend or change the owner’s account in any way.

Contact us and tell us the authorised person’s full name, address and date of birth. Or write down their details on the following form and send it back to us:

Company Account Authority Request Form (PDF 93KB)

 

Important

If any authorised people leave your company, please contact us.


Anyone else who has not been authorised.


Good to know:

If you are a franchisee but not the franchise owner, you are not authorised on the account. Please ask the owner/director to nominate you on the form.

Any individual, including employees, real estate agents and solicitors, can be authorised on the account by the owner. Provided the owner is an individual with full authority on the account, this can be done over the phone or by filling out a form. 

Authorisation FAQs

If you are the company owner/director, please complete and return the following form:

Company Account Authority Request Form (PDF 93KB)

If you are an employee, please ask a company owner/director or authorised person on the business account to complete and return the following form: 

Company Account Authority Request Form (PDF 93KB)

An existing account authority can add other people (employees) to enquire or act on the business account. Please complete and retum the following form:

Company Account Authority Request Form (PDF 93KB)

Authorisation for body corporate companies engaged for large complexes with a master meter

Any individual from the Body Corporate company (e.g. BCP Strata) can discuss the Body Corporate account and common area issues for this complex.

If the Body Corporate company wishes to nominate an individual staff member for a particular complex, they will need to complete the following form:

Company Account Authority Request Form (PDF 93KB)


Please note
: if individual unit owners contact Unitywater regarding common area issues (such as leaks), they will be advised to deal with the Body Corporate directly.

If you have taken over as the new Body Corporate for a complex, please advise Unitywater in writing by:

  • sending your request from the Body Corporate email address or on letterhead signed by the principal with the ABN supplied.


Authorisation for self-managed body corporates for smaller complexes with a master meter

To nominate an authorised person from a Body Corporate, please provide:

  • a copy of the section of the AGM minutes that show the elected office bearers for the next 12-month period (president, secretary, treasurer).

One of the elected office bearers can complete the following form for an individual unit owner if they would like them to have access to the Body Corporate information.

Company Account Authority Request Form (PDF 93KB)

 

Authorisation for duplex Bodies Corporate with a master and two sub-meters or two individual meters

Each unit holder from the Body Corporate can obtain information regarding the Body Corporate account and common areas.  

An existing account authority can be removed by completing and returning the following form:

Company Account Authority Request Form (PDF 93KB)

We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. Our Privacy Policy outlines how we manage your information, in accordance with both the Privacy Act and the Australian Privacy Principles.

Download our Privacy Policy (PDF 108KB).