Who we are
Corporate profile (PDF 1.1MB)
What we do
Customer Charter
Clearing Blocked Private Sewers Policy (PDF 189KB)
Code of Conduct - Team Members (PDF 83KB)
Code of Conduct - Suppliers and Contractors (229KB)
Credit Management Policy (PDF 96KB)
Guide to the Code of Conduct (PDF 243KB)
Complaints Management Policy (PDF 453KB)
Concealed Leaks Policy (PDF 174KB)
Conflicts of Interest (PDF 144KB)
Connections Policy (PDF 410KB)
Environmental Management Policy (PDF 40KB)
Harassment and Discrimination Policy (PDF 125KB)
Medical Condition Policy (PDF 82KB)
Public Interest Disclosure Procedure (PDF 39KB)
Privacy Policy (PDF 109KB)
Quality Policy (PDF 94KB)
Right to Information (RTI) Policy (PDF 41KB)
Risk Management Policy (PDF 45KB)
Sub-Metering Policy (PDF 103KB)
Sub-Metering Policy Technical Specification (PDF 306KB)
Trade Waste Policy (PDF 304KB)
Work Health Safety and Wellbeing Policy (PDF 110KB)
Code of Practice on Debt and Restriction of Water Flow (PDF 160KB)
Right to Information Disclosure Log
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