Cost of a DIP: Please visit our pricing page under GIS Mapping Services to view the current price for a DIP.
Time frame: The plan will be issued within 5 working days.
No refunds: Refunds are not available for search requests that return no results so make sure your property is captured in our records first.
Make sure we have your property captured in our records. Before requesting and paying for a Detailed Infrastructure Plan (DIP), we urge customers to search for the address in the online mapping tool.
- If you find your property on the map and you can see blue and orange lines running near the property (example below), indicating Unitywater infrastructure, you can order a DIP.
- If you find your property on the map, however you cannot see any blue or orange lines running near the property (example below), do not order a DIP. This indicates there is no Unitywater infrastructure on or near your property.
- If you cannot find your property on the map, do not order a DIP. This indicates Unitywater has not received the necessary information to update our records. This can happen in the case of new developments or housing estates. Please contact the property developer to discuss.