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  2. Faults and outages
  3. Toilet and sewer problems
  4. Sewage overflows

If you see a sewage overflow, on private or public property, please follow these steps:

Step 1
Be safe
  • Avoid all contact with sewage water and keep clear of contaminated items
  • Stop using your toilet(s) or flushing water
  • Turn off any taps
Step 2
Call us immediately
  • Please call 1300 086 489

What to do when an overflow happens

If you see sewage overflowing inside your house, in your yard, on the street or in a public place, please:

  • contact us to report the overflow immediately on 1300 086 489
  • avoid contact with sewage or dirty water, especially if you have an open cut or sore
  • keep children and pets away from contaminated areas
  • do not eat or drink any food or use any utensils exposed to sewage or dirty water
  • keep contaminated items, water or hands away from your mouth, eyes and nose
  • wash your hands frequently.
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