You can view and update your details instantly 24/7 online at My Account.
Simply go to the 'My Details' page and click on the ‘Edit Details’ buttons for easy, immediate updates to your:
bill delivery method (email, SMS or post)
reminder delivery method (email, SMS or post)
mobile and home phone numbers
email address for your My Account username
password for My Account.
As your login security is important to us, we will send you an email to confirm any changes made to your My Account log in, including your username (email address) and password. Any other changes (e.g. postal address, mobile, home phone) will be shown on screen only.
Any changes you make to your details in My Account are instantly updated in our records and effective immediately.
1. Download the change of name request form (PDF 100KB) and submit to Unitywater including a photocopy or scan of the necessary supporting documentation (e.g. Marriage Certificate, Death Certificate, Certificate of Divorce)