1. Home
  2. Residential
  3. Accounts and billing
  4. Manage your account
  5. Update your details

It's quick and easy online in My Account

You can view and update your details instantly 24/7 online at My Account. 

Simply go to the 'My Details' page and click on the ‘Edit Details’ buttons for easy, immediate updates to your:

  • postal address
  • bill delivery method (email, SMS or post)
  • reminder delivery method (email, SMS or post)
  • mobile and home phone numbers
  • email address for your My Account username
  • password for My Account.

As your login security is important to us, we will send you an email to confirm any changes made to your My Account log in, including your username (email address) and password. Any other changes (e.g. postal address, mobile, home phone) will be shown on screen only.

Any changes you make to your details in My Account are instantly updated in our records and effective immediately.

Log in or register for My Account

Change your postal address:

1. Online at My Account

2. Download the change of address request form (PDF 100KB) and submit to Unitywater

3. By calling us on 1300 086 489

Change your phone number:

1. Online at My Account

2. By calling us on 1300 086 489

Change your name:

1. Download the change of name request form (PDF 100KB) and submit to Unitywater including a photocopy or scan of the necessary supporting documentation (e.g. Marriage Certificate, Death Certificate, Certificate of Divorce)

Change to a paperless bill: 

1. Online at My Account.

2. By calling us on 1300 086 489.

Is your credit card expiring soon?

Please make sure you update your new credit card details online in My Account 

Update your card expiry





Back to top