Faults and emergencies 

Please call us on 1300 086 489 (24/7) immediately for:

  • major water leaks on the street or public property

  • sewage overflows

  • any water or sewerage issue causing harm or injury

  • security concerns about our assets and infrastructure (e.g. break in to a water reservoir)

  • no water - first check the water outages map to see if we are already working to restore water to your property - if you've checked and your property is not on the map, please call us. 

  • For all other non-emergency water and sewerage issues please let us know by submitting our online form.

More about faults and emergencies  Pipe burst icon 

 Man calling to report water outage at kitchen sink
 Unitywater Contact Centre, Female staff

Phone us

General enquiries

1300 086 489

International phone number

+61 7 5431 8333

Customer Contact Centre

7am – 6pm Monday to Friday
(Excluding public holidays)

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PO Box 953, Caboolture, QLD 4510

Fax: (07) 5431 8288

International calls: +61 7 5431 8333

8.30am – 5pm Monday to Friday, excluding public holidays

Ground Floor, 33 King Street, Caboolture

Ground Floor, 6-10 Maud Street, Maroochydore

If English is not your first language, you can use the free Translation and Interpreter Service:
13 14 50 (8.30am -  5.30pm,  Monday to Friday) 

Jika Anda membutuhkan juru bahasa, silahkan menelpon - 13 14 50

Αν χρειάζεστε διερμηνέα, τηλεφωνήστε - 13 14 50

Volete utilizzare il nostro servizio di traduzione? Si prega di chiamare - 13 14 50

If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to contact us. 

See which number you need to call depending on your particular circumstances. When you get through, please give the operator Unitywater's phone number: 1300 086 489.

For more information, visit the National Relay Service website.